These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and XenRad, a product of Xenlabs ("XenRad," "we," "our," or "us") regarding your use of our radiology information system and related services (the "Service"). By accessing or using XenRad, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using XenRad on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

XenRad provides a cloud-based radiology information system designed to facilitate medical image management, reporting, and professional collaboration. The Service includes:

• Medical image storage and management
• Report generation and distribution
• Professional collaboration tools
• Administrative and workflow management features
• Data analysis and quality assurance tools

Eligibility

You must be a licensed healthcare professional or authorized representative of a healthcare organization to use XenRad. We reserve the right to verify professional credentials and organizational affiliations.

Account Requirements

You must:

• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breaches
• Not share account credentials or allow unauthorized access to the Service

Account Administration

For organizational accounts, the designated administrator is responsible for:

• Managing user access and permissions
• Ensuring compliance with these Terms
• Maintaining accurate user records
• Promptly removing access for terminated employees

Acceptable Use

You agree to use XenRad only for:

• Legitimate medical imaging purposes
• Professional healthcare activities
• Authorized clinical operations
• Approved research and educational purposes

Prohibited Activities

You may not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Share access with unauthorized users
• Attempt to bypass security measures
• Use the Service for non-medical purposes
• Upload malicious code or content
• Interfere with Service operations

Data Ownership

You retain your rights to your medical data, and the following apply:

• Retain all rights to your medical data
• We act as a data processor under applicable privacy laws
• You are responsible for obtaining necessary patient consents
• We maintain appropriate technical safeguards

Data Processing Agreement

Your use of XenRad is subject to our Data Processing Agreement, which forms part of these Terms for users processing protected health information or personal data.

Service Level Agreement

We strive to:

• Maintain 99.9% uptime
• Announce scheduled maintenance in advance
• Perform emergency maintenance as needed
• Apply service credits for extended downtime

Technical Support

Our technical support includes:

• Standard support during business hours
• Premium support available for an additional fee
• Response times varying by issue severity
• Self-service resources

Subscription Fees

Subscription fees are:

• Based on selected service tier
• Payment required in advance
• No refunds for partial periods
• Price changes with 30 days notice

Payment Terms

Payment terms include:

• Valid payment method required
• Automatic renewal unless cancelled
• Late payments subject to suspension
• Additional taxes and fees may apply

XenRad Property

We retain all rights to:

• Service software and technology
• System architecture and design
• Documentation and training materials
• Branding and trademarks

User Property

You retain all rights to:

• Medical images and reports
• Patient and clinical data
• Custom templates and protocols
• Organizational procedures

Confidential Information

Both parties agree to protect:

• Patient health information
• Professional secrets
• Technical specifications
• Business information

Security Measures

Both parties will maintain:

• Appropriate access controls
• Data encryption
• Secure communication channels
• Breach notification procedures

Service Warranty

We warrant that XenRad will:

• Perform substantially as described
• Maintain industry security standards
• Comply with applicable regulations
• Provide documented features

Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY OTHER WARRANTIES. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Our liability shall be limited to:

• Direct damages only
• The amount paid in the previous 12 months
• Excludes consequential damages
• Excludes data loss damages

You agree to indemnify us against claims arising from:

• Violation of these Terms
• Unauthorized use
• Data mishandling
• Professional negligence

Term

These Terms remain effective until terminated by either party.

Termination

We may terminate or suspend service for:

• Breach of Terms
• Non-payment
• Illegal activity
• Mutual agreement

Effect of Termination

Upon termination:

• Access rights cease
• Data export available for 30 days
• Confidentiality obligations continue
• Payment obligations remain

We may modify these Terms:

• With 30 days notice
• By posting an updated version
• Via email or dashboard notification
• Continued use implies acceptance

Governing Law

These Terms are governed by [Jurisdiction] law.

Dispute Resolution

Disputes will be resolved by:

• Good faith negotiation
• Mediation if necessary
• Binding arbitration
• Court action as a last resort

Severability

If any provision is invalid, the remaining Terms stay in effect.

Assignment

Assignment of these Terms:

• We may assign these Terms
• You may not assign without consent
• These Terms bind successors and assigns

For legal notices, please contact:

• Legal Department XenRad
• Email: legal@xenrad.io
• Phone: - - -